Exchange & Refund Policy

  • No Open Packages: Orders must remain sealed upon delivery.
  • Exchanges & Refunds: To request an exchange or refund, please contact us through our social media channels.
  • No Partial Deliveries: We do not offer split shipments.
  • Single Option Policy: We cannot send multiple options for selection.
  • Timeframe: Refunds must be requested within 14 days, and exchange within 2 days of receiving your order.
  • Courier doesn't return the money, allow us up to 2 weeks to initiate the refund via Instapay or any digital wallet
  • Shipping Fees: Customers are responsible for shipping fees in all cases.
  • Extra Fees: Additional delivery fees apply in case of returns or exchanges Mostly 70 EGP.
  • Product Condition: Items must be in their original condition and packaging.
  • Contact Us: For inquiries, email us at support@spiseg.com
  • Delivery Time:
    • Cairo & Giza: 3-4 days
    • Governorates: 5-6 working days